QUESTIONS Q: Where can I find the cost of bags? A: The cost of bags is not listed on the website. You may do one of the following at lease one day before your service day: • Click Here to Submit a Reorder Request • Call or Text (970) 214-4902, you will need to provide your service address. If we have your current email on file, we will send you an email with pricing. An email will also be sent to all customers with active emails when there are any cost adjustments or service day changes. Otherwise you need to contact us every January for current cost. Q: Do I need to keep my contact information up-to-date? A: YES. By keeping your contact information up-to-date, you should receive emails giving notification of service adjustments like cost adjustments, service day changes. Please Click Here to Update your Contact Information. Q: Can I use twisty-ties to close the bags? A: NO. Twisty-ties do not always secure the bag closed. Tie the bags off with a secure knot at the top. Here is a instructional video in the proper way to tying bags. View Instructional Video > Q: How do I stop birds from attacking the bags? A: Use a trash container that meets the requirements of the Wildlife Protection Ordinance. (Customers are responsible to clean up the mess left behind from wildlife & birds attacking bags.) Q: What payment methods may I use? A: We accept check, money orders, and cash. We DO NOT accept credit cards at this time. Q: What happens when I run out of your trash & recycle bags? A: Fill-up a 33gal black generic bag, then on your next service day take the cost of one roll and divide by 10 equals the cost of 1 generic 33gal bag (up to 5 generic bags). Add up total (example:1 roll + 1 generic bag = final cost) Q: Will the driver return if I don’t get may bags out in time? A: Yes. For a $10 - $15 return fee that is due at time of service. Q: Will the driver pickup un-bagged items (example: bundled branches)? A: YES! Contact us at (970) 214-4902 to get a quote. The service payment is due at time of service. Q: Am I required to use a bear can? A: Each resident is responsible for keeping in compliance with the Wildlife Protection Ordinance. Please read this document to help you make the best decision for your circumstances. Wildlife Protection Ordinance >